Privacy Policy

Last updated: 10 November 2025

This Privacy Notice explains how Imperfections Ltd (“we”, “us”, “our”) collects, uses and protects your personal information when you visit our website, make a purchase, or contact us.

We are committed to protecting your privacy and handling your information lawfully, fairly and transparently, in line with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

Imperfections Ltd
Registered in England and Wales
Company number: 14961907
Registered office: Suite G04, 1 Quality Court, Chancery Lane, London, England, WC2A 1HR
Email: nath@nathsimperfections.co.uk
Website: https://www.nathsimperfections.co.uk

For data protection purposes, Imperfections Ltd is the data controller of your personal information.

2. The Information We Collect

We may collect and process the following information:

  • Contact details – name, email address, telephone number, postal address.
  • Order details – products purchased, delivery address, payment confirmation.
  • Communication records – messages you send via our contact form or email.
  • Technical information – IP address, browser type, pages viewed, and similar analytics data (via cookies or website analytics tools).
  • Marketing preferences – whether you wish to receive updates or offers.

We only collect information necessary to fulfil your order or respond to your enquiry.

3. How We Use Your Information

We use your personal data to:

  • Process and deliver your orders.
  • Communicate with you about your purchase or enquiry.
  • Manage payments, refunds, and customer support.
  • Improve our products and website experience.
  • Send you updates or offers (only if you’ve consented).
  • Comply with legal and tax obligations.

We will not use your information for any purpose unrelated to these.

We store your data on a UK-based server.

4. Lawful Bases for Processing

We rely on the following lawful bases under the UK GDPR:

  • Contract: to process and deliver your order or provide the service you’ve requested.
  • Legal obligation: to keep records required by tax or consumer law.
  • Consent: where you have opted-in to receive marketing.
  • Legitimate interests: to improve our website and protect against fraud.

5. How Long We Keep Your Data

We keep your personal information only as long as necessary:

  • Order and accounting records: up to 7 years (for tax and audit purposes).
  • Enquiries: up to 12 months after our last correspondence.
  • Marketing contact details: until you withdraw consent or unsubscribe.

When data is no longer required, it is securely deleted or anonymised.

6. Sharing Your Information

We do not sell or rent your data.
We may share limited information only with:

  • Payment processors (e.g. Stripe, PayPal) to take secure payments.
  • Delivery partners to fulfil your order.
  • IT and website providers who help us run our site securely.
  • Professional advisers or regulators if legally required.

All third parties are required to respect your data and process it only in accordance with our instructions.

7. Cookies and Analytics

Our website may use cookies and analytics tools to understand visitor behaviour and improve performance.
You can adjust your browser settings to refuse cookies if you prefer.
See our separate Cookie Policy for more detail.

8. Your Rights

Under the UK GDPR, you have the following rights:

  • Access – request a copy of the personal data we hold about you.
  • Rectification – correct any inaccurate or incomplete information.
  • Erasure – ask us to delete your data where there’s no legal reason to keep it.
  • Restriction – limit how we use your data.
  • Data portability – receive your data in a portable format.
  • Objection – object to processing based on legitimate interests or direct marketing.
  • Withdraw consent – if you’ve previously consented to marketing.

To exercise any of these rights, please contact us at nath@nathsimperfections.co.uk.

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO):
www.ico.org.uk